FAQs

Please email us: info@goodnoze.co.nz and we'll be happy to provide tracking information.

We ship via Courierit and Aramex which allows us to provide you with the fastest and most reliable service available.

We can cancel or change your order up until the time that the order has been dispatched to you. To change or cancel an order email us: info@goodnoze.co.nz

Orders placed by 10am Monday to Friday will usually ship the same day, and most customers receive their orders within 1 day to the North Island and 3 days to the South Island. Rural deliveries and some oversize items may take longer to ship. If you experience any issues with deliveries please feel free to email us: info@goodnoze.co.nz

If you have selected the ‘signature required’ option for your delivery then yes you will need to there to accept and sign for the package. If you are not home the delivery driver will leave a calling card which you can use to arrange another more suitable delivery time. If you want your package delivered without signing for it you can leave special instructions for the delivery driver during the checkout process including where on the property you would like the parcel left.

All standard orders over $50 ship to you free of charge! This includes delivery to rural addresses. The shipping cost for orders under $50 is $5 for anywhere in NZ or $10 for a rural address. Standard shipping is based on: • Next working day delivery for all North Island addresses. • Three working day delivery for all South Island addresses.

To return an item please email us to discuss : info@goodnoze.co.nz If you are returning an item because you have changed your mind, ordered the wrong size or flavour then you will need to organise and pay for the shipping costs associated with the return. We will pay for the return shipping costs of any product we have sent out in error. Any product returned must be in unused condition and not expired, and in the original packaging. If it fails to meet these conditions then we will not process a refund or credit. If the product you received is incorrect or damaged we will gladly exchange it for you or provide a refund.

To make changes to your Autoship, please visit the scheduled orders page within your account.

To cancel your Autoship, please visit the scheduled orders page within your account.

To change the contents of your Autoship, please visit the scheduled orders page within your account.

To change your payment method, please visit the scheduled orders page within your account.